Shipping policy

Where We Ship We currently ship to addresses within the United Kingdom only.

Processing Time Orders are processed within 1–3 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order has been dispatched.

Delivery Times Once dispatched, please allow 5–10 business days for delivery. Delivery times may vary depending on your location and carrier availability.

Free Shipping We offer free shipping on all UK orders — no minimum spend required.

Order Tracking Once your order has been dispatched, you'll receive an email with your tracking details so you can follow your delivery.

Lost or Delayed Orders If your order hasn't arrived within 15 business days of dispatch, please contact us at hello@catelia.shop and we'll investigate with the carrier.

Questions? If you have any questions about your delivery, don't hesitate to get in touch at hello@catelia.shop.