If your order hasn't arrived within 15 business days of dispatch, please contact us at hello@catelia.shop and we'll investigate with the carrier as soon as possible.

We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, simply email us at hello@catelia.shop to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.

We accept all major credit cards (Visa, Mastercard, American Express, and more), PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna (buy now, pay later). Our checkout is fully secure and encrypted for your safety.

If you need to make changes or cancel your order, please contact us within 12 hours of placing it at hello@catelia.shop. Once your order has been processed or dispatched, we're unable to make modifications, but our team will do their best to help.

Currently we ship within the UK only, and we're pleased to offer free shipping on all orders.

Orders are typically processed within 1-3 business days. Once dispatched, please allow 5-10 business days for delivery. We offer free shipping on all UK orders with no minimum spend required.

Yes! We offer free shipping on all UK orders — no minimum spend required.

Absolutely! Once your order has been dispatched, you'll receive an email with your tracking details so you can follow your delivery.

We include a detailed size guide on each product page to help you find the perfect fit for your cat. If you're still unsure, feel free to contact us at hello@catelia.shop — we're happy to help!