Shipping Policy

Shipping Policy

Processing Time

All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or public holidays.

Delivery Times

🇬🇧 United Kingdom: 10 business days

🇪🇺 European Union: 10-20 business days

🇺🇸🇨🇦 North America (US & Canada): 10-20 business days

🇦🇺 Oceania (Australia): 10-20 business days

Shipping Costs

Free shipping on all orders.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number. Please allow 3-5 days for tracking information to update.

Lost or Delayed Orders

If your order has not arrived within 25- 30 business days, please contact us at hello@catelia.shop and we will investigate immediately.